FAQ

  I made a car reservation on-line, do I get a confirmation voucher?
All on-line bookings of car rental services will generate a confirmation number assigned by the car rental firm. Please have this number available at time of check-in. Onetravel.com does not issue any vouchers to confirm car rental reservations.

 What are the age requirements to rent a car? 
There are exceptions, but the renter must pay a surcharge. In Europe, foreign driver restrictions vary from country to country. Drivers need to be a minimum of 18 in most countries and have a valid drivers license. Please check the official website of the rental company. These sites generally have age restrictions posted there, as well as information regarding seat belt laws, child seat requirements, and speed limits. 

 What if my tickets are lost or stolen? 
If your paper airline tickets are lost or stolen, please call us immediately at +37517 2651000. Our representatives will assist you in filing a lost ticket application.
In most cases, the airlines require you to purchase replacement tickets at “today’s” fare. If your original tickets are not used after a designated period of time—generally 3 to 4 months, depending on the airline—you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically $100.00 per traveler. Please note that these policies and fees are subject to change at any time. 
Each airline has its own rules and policies for issuing replacement tickets. Onetravel.com is bound by these rules and policies and must adhere to them. 

 Unaccompanied minors
Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services.
Here are some general guidelines about unaccompanied minors:
Please be sure to check with your airline for specific policies and fees.
Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but usually are not accepted on the last connecting flight of the day. The age depends on the airline's policies, so please check with the airline.
Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service.
Younger children (under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older).
Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.
A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $30 or more each way.
With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations.
Reservations usually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.
Again, please call the airline prior to purchasing tickets and inquire about unaccompanied mino
 

Types of travelers
You will need to supply the number of travelers in each age category. You can include up to six travelers per trip. 
Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
Adults are travelers ages 18 through 64. 
Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
Infants are children under age 2
Infant ticket options: 
Contact our sales team to book flights traveling with infants 
lap—Adults traveling) in your party may hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights. 
seated—a separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.

 Flight options 
Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
No plane change flights: These flights may have up to 2 landings and departures not disclosed upon booking. No change of planes
Connecting flights: Flights may have one or more landings and departures. Passengers will have to disembark the plane and re-board another flight.

 When will I be charged for my hotel reservation? 
If you have reserved an Exclusive (pre-paid) hotel reservation, your credit card will be charged at the time of booking and includes most taxes and fees. Any additional costs such as meals, laundry, telephone and parking are not included in your reservation rate. 

For non Exclusive rates payment is made at the time of check-out. Local and state taxes, fees and any additional costs incurred by you are not included in the quoted rate unless stated.